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FAQ

Shipping Policy

In today's global context, Mary Mahoney will make every effort to fulfill your request in a timely manner, but cannot guarantee a specific shipping date. Please contact us directly if you need your order processed more quickly or if you would like to inquire about the availability of an item. 

You have the option to select ground, second-day or overnight delivery when placing your order. All orders will ship with a packing slip that does not include price information. An invoice of the purchased items can be sent electronically or included with the item upon request. 

In-stock items generally ship within 1 and 5 business days of order, unless a more expeditious shipping option is selected. 

Orders received before 12:00 p.m. Eastern Time will be processed that day. Orders received after 12:00 p.m. EST will be processed the next business day.

Please note that orders are not processed over the weekends or on holidays.

Charges show below are based on the total value of merchandise shipped to each address.

These rates apply to shipping within continental U.S.  

Order Value

Shipping Fee

$0.00 - $100.00

$12.00

$100.01 - $250.00

$18.00

$250.01 - $500.00

$25.00

$500.01 - $1,000.00

$35.00

$1,000.01 - $1,500.00

$48.00

$1,500.01 and over

Complimentary

Mary Mahoney is happy to deliver to residences on Palm Beach Island free of charge during a mutually agreed upon time frame. Orders may also be picked up at our store at 336 Worth Avenue during business hours. We will call and or email you when you order is ready for pick up. 

For an additional fee, in stock orders placed before 1PM Eastern Time can be shipped via UPS Next Day Air to arrive the following business day or UPS 2nd Day Air to arrive within two business days. For orders placed after 1 PM Eastern Time, please add one additional business day.

Please note that all orders over $2,500 will require a signature for delivery unless pre-arrangements have been made.

International orders can be processed online.   

Shipping fees will be calculated upon checkout.  For all shipments sent to international destinations, any duties and taxes will be the responsibility of the recipient.

Please email us web@marymahoney.com or call us at +1 (561) 655 8288 for any international inquires. 

Please see the return policy for all shipping return claims

Please inspect your order upon arrival and contact us within 48 hours if the item is damaged, defective or incorrectly shipped as claims will not be accepted after 48 hours.

In order to process a damage claim, please provide photos of the damaged item(s) and original packaging. Please call 561-655-8288 or email web@marymahoney.com to process the damage claim. Once your damage claim is approved, we will send you a return shipping label and return authorization information.

On the rare occasion that you receive damaged merchandise, we will make arrangements with the carrier for the pick-up of the damaged merchandise and delivery of its replacement.

Please do not discard the shipping box the merchandise was shipped in or its packing materials. The carrier will want to inspect them when he/she returns.

 

Return Policy

We do everything we can to make your shopping experience a positive one. We want you to be thrilled with our products and the ease with which you can shop online. If, however, you are unsatisfied with a purchase we have a 14 day return policy.

Returns will be accepted within 14 days of receipt of merchandise for Store Credit or Exchange ONLY, and all shipping fees are non-refundable. 

Please note special orders, customized items and perishables are Final Sale. 

Please note we do not accept returns or exchanges on special orders, customized items and perishables. Such items are non-returnable, non-cancellable and non-refundable. 

Should you have any inquiries about a product or its lead time, please email web@marymahoney.com with any questions before placing an order.

Unfortunately, we cannot accept returns on gift cards.

To be eligible for a return, your item must be sent back in original condition in original packaging and boxed with sufficient packaging materials to prohibit breakage in transit. Items must be insured for full value through the carrier. Please provide the return authorization form, packing slip and/or sales receipt with the item(s) you are returning.

All returns must be pre-approved. To initiate a return authorization please call us at 561-655-8288 or email us at web@marymahoney.com.

Mary Mahoney reserves the right to deny any return not pre-approved or properly packaged and damaged upon arrival.

Please inspect your order upon arrival and contact us within 48 hours if the item is damaged, defective or incorrectly shipped as claims will not be accepted after 48 hours.

In order to process a damage claim, please provide photos of the damaged item(s) and original packaging. Please call 561-655-8288 or email web@marymahoney.com to process the damage claim. Once your damage claim is approved, we will send you a return shipping label and return authorization information.

On the rare occasion that you receive damaged merchandise, we will make arrangements with the carrier for the pick-up of the damaged merchandise and delivery of its replacement.

Please do not discard the shipping box the merchandise was shipped in or its packing materials. The carrier will want to inspect them when he/she returns.

Once a return is properly processed and accepted by Mary Mahoney you will receive the value of your return in the form of a gift card that is redeemable both in store and online.

Registry

With a Mary Mahoney Registry you will receive notifications for each gift, and accumulate their credit value in a Registry Account. You are welcome to spend that credit on any merchandise from our store at any time. 

We invite you to register at Mary Mahoney for all of the celebrations in your life.  You can create your Mary Mahoney registry online in just a few clicks or come and visit us at our store on Worth Avenue in Palm Beach to set it up in store. 

Day or night, your guests will be able to shop from your online registry. Please note that all online orders will solely be processed as credit onto your registry account.  Guests who would like to have a gift sent instead can place their order by phone or by coming into our store.

The privacy setting on your registry is up to you. Our registry inherently has two different privacy settings. It can either be public and searchable or private, in which case it is only accessible to friends and family with whom you have decided to share your registry link.

When you are ready to decide on how to spend your Gift Registry Credit you can shop online with a gift card value of the amount you wish to redeem or simply call and set up a redemption appointment in our store. In order for us to best prepare in store  appointments, we ask that you schedule your appointment at least 24 hours in advance. We also suggest you take an inventory of any physical gifts you may have received that will affect your redemption.

Please note that while some of your final selections may be in stock and ready for you to take home, in most cases, we will need to order your selections and have them sent to you. Due to space limitations, we cannot accommodate order pick-ups here in the store and must ask that you provide a shipping address.

We strives to ensure that every item on your registry will be available when you need it. However, the ultimate availability of items rests with the manufacturers. Should you receive a Registry Account purchase  for an item that the manufacturer can no longer deliver, the value of the letter will be applied to the purchase of a suitable replacement. We regret that a cash refund of the value of the discontinued item is not available.

We provide complimentary ground shipping in the lower 48 states.

If your shipping address is international, we will settle on the shipping charge together. It will be defined based on the value of your items, as well as the quantities and frequencies of shipments.

Any money left over will remain as store credit on your account. The credit has no expiration date and can be used for anything in our store. Unfortunately, we do not issue cash refunds under any circumstances.

Whether you decide to redeem what was gifted or prefer the flexibility to select something new that is entirely up to you. Please feel free to contact our team and we will help you redesign your registry to your liking. Please note that should you choose to use the value of a Gift to make a new selection, all prices will be based on the current selling price of the item you were initially gifted.

Your registry credit has no expiration date!

Use and Care

(As recommended by our friends at Bernardaud)

Most porcelain items are dishwasher and microwave safe.

  • By hand 
    • We recommend hand washing larger pieces, hand painted collections, or items with gold or platinum decoration.
    • Hand-wash your dinnerware using the soft side of a scrub sponge and regular dishwashing liquid.
    • Never use the abrasive side of the sponge, which might scratch or damage the surface of the decoration, especially gold or platinum.
  • In the dishwasher 
    • Select a low-temperature program and do not exceed the recommended amount of detergent.
    • Use a non abrasive and non acidic detergent
    • Take care when arranging the items in the dishwasher, chips and cracks occur often at this stage.
    • Open the dishwasher once the wash cycle is over to allow the steam to escape and prevent condensation from forming.

Special care for gold or platinum decorated dinnerware

  • Faience pieces or dinnerware collections with metal-based decorations, including gold and platinum, may not be placed in a microwave oven .
  • If your gold or platinum decorated service is not used regularly or if it is stored in a damp room, the gold or platinum may tarnish. The metal may also develop a patina from being rubbed by cutlery. In this case, simply polish it with a soft cloth and a few drops of a solution used for silverware maintenance. 

(As recommended by our friends at Baccarat)

  • By hand 
    • Wash your glasses individually using warm water, gentle dish soap, and a non-abrasive sponge or washcloth.
    • After washing, rinse interior of glass first, then tilt glass downwards and rinse under the faucet ending with the foot.
  • In the dishwasher 
    • Set your dish washer on a gentle cycle at a maximum temperature of 104°F. Washing at too high a temperature runs the risk of producing a chemical reaction that will stain the crystal and give it a milky appearance.
    • Use gentle dish soap
    • Do not use detergent
Decanters
  • Hand wash in warm water with a soft sponge and gentle dish soap.
  • It is best not to leave wine in the decanters and to rinse them immediately after use.
  • Store your decanters without the stopper in place to allow for airing. To absorb any remaining moisture, roll a sheet of paper towel into a loose tube and insert into decanter for about 10 hours.
  • If misting occurs, pour in a handful of coarse salt and a half liter of spirit vinegar. Shake vigorously and rinse several times with warm water.

(As recommended by our friends at Christofle)

Silver and Stainless Steel

  • Before your first use, hand wash you silver and stainless steel pieces in warm water with gentle dish soap.
  • By hand :
    • Never let your silverware come in contact with bleach
    • Use dish soap that does not contain chlorine
    • Dry promptly to avoid spotting
  • In the Dishwasher :
    • Use traditional, chlorine-free powders and tablets.
    • Do not use liquid or gel products, which often contain chlorine.
    • If you use a water softening product in the dishwasher, avoid washing your silverware during the first cycle.
    • Follow dishwasher instructions concerning the hardness of the water.
    • Water with a high mineral content can be corrosive.
    • Do not wash items manufactured before 1968 in a dishwasher.

(As recommended by our friends at Gayle Warwick)

  • Machine wash max 30°C / 80°F, use delicate or low spin cycle
  • Hang to dry, do not tumble dry
  • Do not use bleach, do not use optical whitening agents
  • Do not dry clean
  • Iron on reverse while damp, max 150°C / 300°F
  • Store linens in a cool, dry, well-ventilated area. Linens stored long term should be wrapped in cotton, muslin or acid-free paper.

Please note that due to the handcrafted nature of the printing and embroidery process, variation in print, color and embroidery details may occur

Embroidered Linens

If the item is embroidered, iron face down on a terry towel. This will allow for a crisp press of the linen without flattening the embroidery work. For items with metallic thread embroidery, wash on the Delicate cycle or wash by hand.

Removing Stains

To remove difficult stains, soak the stain before washing. If possible, treat when fresh - if they set, stains may become harder to remove.

  • Machine wash max 40°C / 105°F, use delicate or low spin cycle
  • Tumble dry on low heat or hang to dry
  • Iron on reverse while damp, max 150°C / 300°F
  • Do not bleach; do not use optical whitening detergents

Please note that due to the handcrafted nature of the printing and embroidery process, variation in print, color and embroidery details may occur

  • Wipe with damp cloth and mild soap
  • Do not rub; use a light circular motion working towards centre of the stain
  • Dry immediately with a soft cloth

To The Trade

Mary Mahoney is honored to work with the industry's top Interior Design and Architect Firms.  We are here to assist in befitting your client's tableware and home decor needs. To be considered for a Trade Account, please email us at web@marymahoney.com for more information.